Frequently Asked Questions (FAQs)
Read about True Tea Club's most Frequently Asked Questions.
When is my subscription box dispatched?
We aim to have your subscription box dispatched within 24 hours.
Do you deliver outside of the United Kingdom?
For customers outside of the UK, we also ship our subscription boxes worldwide.
Our most popular destinations are Europe, USA & Canada.
For international orders, deliveries are expected to take between 5-7 working days.
What is inside my tea subscription box?
You will find four different tea blends inside your subscription box.
Although these can be re-infused, we recommend using a tea infuser for a more enjoyable experience.
What teas will I receive?
We have 9 types of tea available:
- White
- Green
- Black
- Oolong
- Rooibos
- Honeybush
- Herbal
- Fruit infusions
- Chai.
When do I get billed?
Once your pay for your subscription, you are automatically billed.
All future recurring payments are taken on the same day of the month from when your first order was placed. Our website operates on WordPress and we use Stripe payment systems to receive all of our orders.
Our website has an encrypted SSL certificate which means all of your details are secure when they go through our website.
To know that a website has a secure SSL certificate, the address in the search bar will start with “https” instead of “http” (the s stands for secure).
No card information is ever passed onto us.
You can be safe to know nothing you pass on to us or Stripe payments can be used or examined.
Do I need to be home when my tea subscription arrives?
Our subscription boxes fit right through the letterbox so you won’t need to be home when your tea box arrives. The tea box is sent as a standard large letter so you won’t need to sign for anything either.
Can I pause or cancel my subscription?
If you decide that you no longer wish to receive your loose tea box or you need a break, just send us an email at hello@trueteacompany.co.uk stating whether you would like to pause or cancel your subscription.
What if I have certain allergies?
You can email us at hello@trueteacompany.co.uk to let us know if you have any allergies. This way we can tailor you tea box accordingly.
However, most of our loose leaf teas do not contain nuts, coconuts, dairy and other known ingredients which can cause people to be subject to allergic reactions. For extra reassurance, all of the loose tea we send has the ingredients listed on the labels.
The labels are found on the front of the tea packets.
You can also check the ingredients on the product profiles on our shop page.